Refund & Cancellation Policy
Last Updated: July 2025
At Soraspace Interior Design, we strive to maintain transparency and fairness throughout every project.
1. Project Cancellation by Client
Clients may request cancellation by providing written notice via email. Cancellation charges may apply depending on the stage of the project.
Before Design Work Begins
- Booking amount may be partially refundable after deducting administrative expenses.
After Design Work Begins
- Design fees already incurred are non-refundable.
- Charges for completed design work will be deducted.
After Material Procurement
- Materials purchased specifically for the project cannot be returned.
- Material costs will be deducted from any refund amount.
During Execution Stage
- Payment for completed work, labor, and purchased materials will be deducted.
- Remaining balance, if any, will be refunded.
2. Cancellation by Soraspace Interior Design
Soraspace Interior Design reserves the right to cancel a project if:
- Required payments are not made.
- False information is provided.
- Site conditions make execution impossible.
- Safety concerns exist.
Any eligible refund will be calculated after deducting costs already incurred.
3. Refund Process
- Approved refunds will be processed within 15–30 business days from approval.
- Refunds will be made using the original payment method whenever possible.
4. Non-Refundable Items
The following are generally non-refundable:
- Consultation fees
- Design fees
- Site visit charges
- Customized furniture
- Custom-manufactured materials
- Third-party vendor charges already incurred
5. Dispute Resolution
In the event of any dispute regarding cancellations or refunds, both parties will first attempt to resolve the matter through mutual discussion and written communication.